Terms and Conditions for Dine-In and Takeaway
The following terms and conditions govern the use of dine-in and takeaway services at [1498 The Spice Affair]. Customers agree to comply with these terms by dining or ordering with us to ensure a pleasant and safe environment for all patrons.
Non-Refundable Deposit
A non-refundable deposit is required to secure reservations for large groups and private parties at our restaurant. This deposit ensures the reservation of your selected date and time. The deposit amount will be applied/deducted toward your final bill on the day of the event/party. Please note that cancellations, changes to the reservation date, or reductions in party size may result in forfeiture of the deposit. The deposit is non-transferable and non-refundable under any circumstances. By confirming your booking and providing the deposit, you agree to these terms and conditions
Food Allergens and Cross-Contamination
We take food allergies and dietary restrictions seriously; however, please be aware that we cannot guarantee that any menu item is entirely free from allergens, including nuts, gluten, dairy, or other common allergens. While we take precautions to minimize cross-contamination in our kitchen, all food is prepared in a shared environment where allergens are present. Guests with severe allergies should exercise caution and notify our restaurant/staff of their dietary needs prior to their arrival. By dining with us, you acknowledge and accept the inherent risks associated with potential allergen exposure.
Table Time Limits
During peak hours, dining time may be limited to 90 minutes per table. Time limits will be communicated to customers upon arrival or at the time of reservation.
Extensions may be requested but are subject to table availability and management discretion.
Outside Food and Beverages
Outside food and beverages are not allowed unless prior approval has been granted by the management.
For celebrations, customers may bring their own cakes for a service fee of [£10]. The fee covers handling, plating, and serving.
Corkage fees apply to any outside alcoholic beverages brought to the premises, subject to management approval.
Customer Conduct
Guests are expected to conduct themselves respectfully toward staff and other patrons. Disruptive, abusive, or inappropriate behaviour will result in refusal of service and possible removal from the premises.
Noise levels must be kept at a reasonable volume to avoid disturbing other guests.
Dress Code
Smart casual attire is required for dining in certain areas of the restaurant. The following are not permitted: beachwear, flip-flops, or overly revealing clothing.
The management reserves the right to deny entry based on non-compliance with the dress code.
Children and Families
Families with children are welcome; however, children must remain supervised by an adult at all times to ensure their safety and avoid disturbances. During busy hours families with children may be asked to be seated in the private area of the restaurant.
High chairs and a kid-friendly menu are available subject to availability.
Pets
Pets are not allowed inside the restaurant, except for service animals (guide dogs) with appropriate certification.
Outdoor seating (if applicable) may accommodate pets, subject to management discretion.
Reservation Policy
Reservations are recommended for groups of 4 or more and may include specific seating times. Unclaimed reservations will be held for 15 minutes before the table is released to walk-in customers.
Specific seating requests (e.g., window seats, corner, round, private area) are subject to availability and cannot be guaranteed.
Loss or Damage to Property
The restaurant is not responsible for lost, stolen, or damaged personal belongings. Guests are encouraged to keep valuables secure.
Refund Policy
Refunds for dine-in services are generally not provided. However, if a customer is unsatisfied with their meal due to quality or preparation issues, they must inform the staff immediately.
Management may offer a replacement meal or a partial refund at its discretion, based on the circumstances.
Refunds will not be provided for personal preferences (e.g., not liking the flavour of a dish that was prepared correctly as per the menu description) Refunds or replacements for takeaway orders will only be considered under the following circumstances:
- Incorrect Items: If the wrong item is included in your order, please notify the restaurant within 30 minutes of collection. The correct item will be provided, or a refund may be issued.
- Quality Issues: If the food quality is unsatisfactory, customers must inform the restaurant within 30 minutes of collecting the order. Management may request a photo of the food for verification before offering a replacement or refund.
- Missing Items: If an item is missing from your takeaway order, please contact the restaurant immediately for a replacement or refund.
- Non-Refundable Situations:
- Refunds will not be provided for personal preferences, such as taste, spice levels, or portion sizes, if the food has been prepared as described in the menu.
- Claims made after the food has been consumed or beyond 30 minutes of collection may not be eligible for refunds or replacements.
- Resolution Method:
- For refunds, customers may need to return the incorrect or unsatisfactory item to the restaurant. Refunds are processed through the original payment method and may take 3–5 business days to reflect in your account.
Liability Disclaimer
• The restaurant is not liable for any injuries, damages, or losses that occur on its premises unless caused by gross negligence or intentional misconduct by the staff.
• Guests enter and use the premises at their own risk. The restaurant shall not be held responsible for accidents resulting from customer negligence or failure to follow safety guidelines.
• The restaurant is not liable for interruptions in service due to force majeure events, including but not limited to natural disasters, power outages, or government-mandated restrictions.
The management reserves the right to update or modify these terms at any time without prior notice.